Refund policy

RETURN POLICY: 

Question: What is your Return Policy?

Answer: Because our items are made to order we do not offer returns and ALL SALES ARE FINAL.

REFUND POLICY: 

Question: What is your Refund Policy?

Only under circumstances where we made a mistake will we consider making a refund. This will be reviewed on a case by case basis.

However, in the event of the following, refunds are issued to the original form of payment used on an order.

• The order is canceled by Auntie On Duty.
• One or more of your item(s) sold out since your order was placed.
• The item(s) were to be received as defective, damaged or incorrect and we were contacted within 14 calendar days from the date of delivery. Please email support@auntieonduty.com with your order number, description of your issue and if it is indeed our problem, we will replace your item. If approved we will ask you to send the product back to us and when received we will send you a new product at no cost. If there are any exceptions made, there may be maybe a restocking fee associated with the item..

Also, depending on your financial institution, the refund amount may take up to 15 business days to post to your account.

CANCELLING ORDERS:

Question: I changed my mind. Can I Cancel my order?

Answer: We create all items on demand. For this reason, cancelling may not always be an option. We will evaluate cancellations on a case-by-case basis.

If your order is actively processing or has already shipped, we will not be able to cancel your order. We will accept returns for accidental orders as long as the item(s) is in its original un-open package. If the original packaging has been opened, the return will not be accepted. Please email support@auntieonduty.com for assistance.

EXCHANGES:

Questions: Do you offer Exchanges?

Answer: No, we do not accept exchanges.