FREQUENTLY ASKED QUESTIONS (FAQs)

If I have any questions how can I contact you?

You have a few options to contact us! You can send us an email at support@auntieonduty.com or you can us the "Contact Us" form that is located on our store.

Most our apparel is Unisex sizing. Please see the Size Chart for more details.

How long does shipping take when I place an order?

New orders usually shipped within 3-7 business days. This does not include weekends or holidays. Your will received your tracking number at that time. We currently use USPS or UPS for shipping. NOTE: We are limited to their delivery schedule.

*Please Note:
Some item(s) you order may be shipped separately.

How do I track my order?

When you place an order you will receive an email with a receipt that has tracking information. When your order finishes printing, you will receive another email with an updated tracking number. Contact support@auntieonduty.com if you have questions.

Do you offer expedited shipping?

No, we currently do not offer expedited shipping.

Important

We are NOT responsible for post office issues relating to lost/stolen packages and/or incorrect provided shipping addresses. For example, if your tracking number shows that your package was “successfully delivered” then it becomes the responsibility of the post office, not that of Auntie On Duty.

What if I want to return or exchange my order?

Because our items are made to order we do not offer returns and ALL SALES ARE FINAL.

However, in the event of the following, refunds are issued to the original form of payment used on an order.

• The order is canceled by Auntie On Duty.
  
• One or more of you items sold out since your order was placed.
  
• The item(s) were to be received as defective, damaged or incorrect and we were contacted within 14 calendar days from the date of delivery. Please email support@auntieonduty.com with your order number, description of your issue and we do require you to first send us a picture showing the misprint/damage and if it is indeed our problem, we will replace your item. If approved we will ask you to send the product back to us and when received we will send you a new product at no cost. If there are any exceptions made, there may be a restocking fee associated with the item.
  Also, depending on your financial institution, the refund amount may take up to 15 business days to post to your account.

Do you accept Exchanges?

No, we do not accept Exchanges.

Do you offer Refunds?

Because of our production process, we currently do not offer refunds. Only under circumstances where we made a mistake will we consider making a refund. This will be reviewed on a case by case basis.